Disclaimer

Items sold by KROTOV Wide Body Kits may not be legal for street use in all regions, provinces and/or states. It is the buyer’s responsibility to comply with applicable laws. All products are intended for off-highway uses only, and should be used for their intended purposes only.
KROTOV Wide Body Kits is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to driver error, incorrect installations, bad judgment, or act of nature/God. KROTOV Wide Body Kits does not take responsibility over buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. KROTOV Wide Body Kits is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/passengers within the vehicles.

Shipping Policy

• DHL Express – (2-15 Days)
• All countries and regions will use the fastest transportation DHL Express and provide tracking number.
  ​• Free WorldWide Shipping – (15-45 Days)
• All countries and regions will use the fastest transportation, such as Free WorldWide Shipping and provide tracking number.
• We ship Worldwide.
• We ship your orders within 1-10 business days after the payment cleared.
• We ship your Pre-Orders within 1-30 business days after the payment cleared.
• Deivery time depends on destination and other factors, it may takes up to 45 days. If you don’t receive the item after 45 days, Please contact us, we’ll investigate and solve the delivery problem.
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CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed.

REFUND POLICY – must detail the refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds will be done only through the Original Mode of Payment.

RETURN AND REFUND POLICY

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds will be done only through the Original Mode of Payment.

Pre-Orders

All pre-order deposits are non-refundable. All of our products are through a made to order basis. No items are regularly stocked which means once your order is placed, the order cannot be refunded. This entails that orders are non-refundable and all sales are final. 

Refund/Cancellation

All of our products are through a made to order basis. No items are regularly stocked which means once your order is placed, the order cannot be refunded. This entails that orders are non-refundable and all sales are final. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Installation

All products from KROTOV Wide Body Kits require professional installation. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process.

KROTOV Wide Body Kits has made serious efforts to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, there may be minor chassis differences even between the same model of car and some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation.

Contingencies 

KROTOV Wide Body Kits shall not be liable for any failures to produce product to buyer when the cause of such failure is the result of the forces of nature, labor disputes, supplies or material shortage, acts of local, state, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of KROTOV Wide Body Kits’ business.
All prices and specifications are subject to change without notice.

​If you are not satisfied with our service or goods,please contact us, we will do our best to solve the problems.

Thanks for your understanding.